In short
- Before the code is displayed: the order is cancelled and the amount
returns to the wallet.
- After the code is displayed: the right of withdrawal ends.
- For defective products: a refund right always exists.
Cancellation
An order that has not yet been delivered, or whose code has not been displayed, can be cancelled from the order page. Once approved, the amount is returned to the wallet balance and is immediately usable.
Defective products
A product is defective where:
- the code does not work or is invalid
- the code has already been used
- the product works outside the region/platform stated in the listing
- a different product from the one ordered was delivered
A defect must be reported within a reasonable time after delivery, with a screenshot where possible. If the seller does not reply within 48 hours, the case passes to an administrator.
How a refund is processed
- A support request is opened from the order page.
- The seller replies; failing resolution, an administrator takes over.
- The administrator examines payment, delivery and display records.
- If the refund is justified, the amount is credited to the wallet.
Refunds to a bank account
Refunds are normally credited to the wallet, which is the fastest route. At the consumer's request, a refund is made by the same means as the payment. A refund to a bank account is initiated by written request to info@dolinadigital.com and completed within 14 days.
When a refund is not available
- codes that stop working because of changes the buyer made to their own
account
- codes used after the buyer shared them with a third party
- purchases made despite a clearly stated regional restriction